Cary's main number is 311, or 919-469-4000 from outside town limits. Police non-emergency: 919-469-4012. Mayor and council members by district.
Last checked Oct. 11, 2026. Facts on this page come from the Town of Cary’s Town Council, departments and police pages. Cary is a town with a council-manager government; its offices are at Cary Town Hall, 316 N. Academy St.
Start with 311. Cary’s 311 line is the town’s central non-emergency number for every department, from trash and potholes to permits and parks, according to the town’s departments page.
Who to call
- Any town service: dial 311 in Cary, 919-469-4000 from outside town limits, 311@carync.gov, or text 898311
- Emergency: 911
- Police non-emergency: 919-469-4012
- Animal Services: 919-319-4517
- Town Clerk: 919-460-4941
- Mail: Town of Cary, P.O. Box 8005, Cary, NC 27512-8005
Mayor and Town Council
Cary voters elect a mayor and six council members: two at large and one from each of four districts. Email the full council at town.council@carync.gov, or write to Town Council, c/o Town of Cary, P.O. Box 8005, Cary, NC 27512-8005. Correspondence with the council, including email, is a public record under state law, the town notes.
| Seat | Name |
|---|---|
| Mayor | Harold Weinbrecht |
| At large (mayor pro tem) | Lori Bush |
| At large | Carissa Kohn-Johnson |
| District A | Brittany Richards |
| District B | Michelle Craig |
| District C | Bella Huang |
| District D | Sarika Bansal |
Not sure of your district? The town’s council districts map shows them. You can request a meeting with a council member online. The council meets at 6:30 p.m. on scheduled Thursdays in the Council Chambers; the next regular meetings are Oct. 22, Nov. 19 and Dec. 10, according to the town’s meeting calendar.
Town staff
| Office | Who | Phone |
|---|---|---|
| Town manager | Russ Overton, interim town manager | 919-469-4033 |
| Assistant town manager | Danna Widmar | 919-460-4915 |
| Assistant town manager | Scot Berry | 919-469-4047 |
| Assistant town manager | Stacey Teachey | 919-460-4947 |
| Town clerk (records, agendas) | Virginia Johnson | 919-460-4941 |
The town manager runs day-to-day operations and proposes the budget; the council sets policy, under the council-manager system the town describes on its manager’s office page. The town clerk’s office is open 8:30 a.m. to 5 p.m. weekdays and handles public records requests for the council.
Common problems and who handles them
| Problem | Call |
|---|---|
| Trash, recycling, leaves, bulk pickup | 311 |
| Water, sewer and utility billing | 311 |
| Potholes, streetlights on town streets, signals | 311 |
| Zoning complaints and minimum housing (code enforcement) | 311 |
| Building permits and inspections | 311 |
| Stray, injured or nuisance animals | Animal Services, 919-319-4517 |
| Possible rabid animal | 919-469-4012 |
| Police report copies | Police to Citizen portal |
| Power outage | Duke Energy, 800-419-6356 |
| Wake County schools | 919-431-7400 |
Animal Services officers handle cruelty, rabid animals, bites and the leash law, the town says on its Animal Services page. The office is staffed 8 a.m. to 6 p.m. daily; other hours, police or an on-call officer respond. Barking complaints start with a written, signed complaint under the town’s nuisance animal ordinance.
Water and sewer: the Town of Cary runs the water system, which also serves Apex, Morrisville, RDU airport and the Wake County part of Research Triangle Park. Billing questions go through 311.
What this means for you
- Save 311 in your phone; from a cellphone outside Cary use 919-469-4000.
- Email the whole council at town.council@carync.gov to reach every member at once.
- Use the police non-emergency line, 919-469-4012, for anything that is not an emergency.
More: public notices and hearings and power outages in Cary.
Frequently asked questions
What is the phone number for the Town of Cary?
Dial 311 anywhere in Cary, or 919-469-4000 from outside town limits. You can also email 311@carync.gov or text 898311. 311 routes calls to every town department.
What is the Cary police non-emergency number?
919-469-4012. Call 911 for emergencies. The Cary Police Department is at 120 Wilkinson Ave. on the Town Hall campus.
Who is the mayor of Cary?
Harold Weinbrecht. The seven-member Town Council also has two at-large members, Mayor Pro Tem Lori Bush and Carissa Kohn-Johnson, and four district members.
How do I report a barking dog or stray animal in Cary?
Call Cary Animal Services at 919-319-4517, open 8 a.m. to 6 p.m. daily. Barking complaints must be filed in writing under the town’s nuisance animal ordinance.
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